1、 General Provisions

The company pursues the most comprehensive after-sales service, embodies the service tenet of warmth, affection, and warmth, and takes brand management and improving customer satisfaction as the guiding direction. The after-sales service policy is specially formulated。

2、 Service Commitment

1. After sales tracking: The company will provide long-term after-sales tracking services for the products sold, ensuring that every consumer can use satisfactory products with thoughtful and enthusiastic service.

2. Warranty period: Our company provides 24 months of free warranty service for our products. For all products returned to the factory, our company will conduct fault and warranty period identification, classify them, and confirm whether repair costs have been incurred. The warranty period is based on the product body code. Any products from our company without a body code will not be provided with after-sales service。

Class A: During the warranty period, all raw material and repair costs are waived (except for damages caused by improper use, maintenance, or storage, and damages caused by force majeure)；

Category B: If the warranty period has expired, maintenance labor costs and related spare parts fees will be charged;

Class C: Other products that are not produced by our company and are only maintained by our company. The costs incurred during the maintenance process are borne by the customer.

The cost of product maintenance will be communicated with the customer and will only be repaired or shipped after the customer confirms.

3. Professional maintenance: We have professional maintenance personnel who provide free consultation and introduction of product usage precautions for our users.

3、 Management system

1. The company has established specialized after-sales service agencies and after-sales parts warehouses, with distributors in various regions serving as local after-sales service points to fulfill their responsibility of providing after-sales services to consumers.

2. The company and after-sales service agencies of distributors in various regions are responsible for collecting consumer feedback information, accepting complaints, and handling returns, replacements, and product repairs.

3. The company will regularly or irregularly hold product after-sales service training.

4. Rules for handling returns, exchanges, and quality issues of finished products (accessories):

If the customer receives the goods and finds that their product performance indicators do not match the supplied products, there is an unconditional return and exchange policy! (Excluding those caused by human factors)

Accessories section:

Webhead: Products with severe deformation or rust on the appearance will not be accepted for return。

Chassis: Scratches, rust, paint peeling, discoloration, deformation, etc. on the front and side panels are not accepted for return。

Accessories: Knobs, buttons, pushers, panel plugs, discoloration, aging, oxidation, etc. We do not accept returns。

Internal parts of the machine: discoloration, oxidation of the circuit board, oxidation damage to the potentiometer, etc. are not accepted for return。

Parts: During the warranty period, free replacement parts, whether brand new or repaired, will be provided for faulty parts identified by our product maintenance service center. Outside the warranty period, our company will charge for the cost of replacement parts and repair service fees incurred due to the replacement of parts。

6. Finished product section：

1)、Based on the product body code, for products with a manufacturing period of more than one month and quality issues, our company will replace the faulty components or accessories free of charge；

2)、Based on the product body code, within one month of leaving the factory, with no quality issues, unused and well preserved prototypes or trial products, they can be replaced with other products of the same type at an equivalent or price difference. If the customer requests a return, depreciation will be applied, and all shipping costs will be borne by the customer；

3)、After OEM products leave the factory, we do not accept returns and can only provide regular repair services。

4、Maintenance Service Details

1.The maintenance personnel of the company and dealers in various regions must undergo training and pass before they can take up their posts。

2.When receiving maintenance calls or letters, the after-sales service personnel of the company, regional distributors, and engineering companies should record in detail the customer's name, specific address, contact information, product number, purchase date, etc., identify the existing problems and fault phenomena, and after registering the above content clearly, submit it to the after-sales service center for processing。

3. After receiving the repair report, the after-sales service supervisors of dealers in various regions preliminarily evaluate the fault phenomenon and dispatch suitable maintenance personnel to be responsible for the repair。

4. The maintenance personnel of dealers in various regions must be sincere, meticulous, and careful in the service process。

5.For any paid service, the maintenance personnel should directly collect fees from the direct customers and issue invoices or receipts. After returning to the company, the payment should be immediately handed over to the finance department。

5、 Customer feedback and complaints

1. Strengthen customer service, cultivate the concept of "customer first" among after-sales service personnel, regularly carry out various forms of customer opinion survey activities, use the survey results as after-sales service, continuously improve service measures, and enhance service quality。

2. Any opinions and suggestions raised by customers should be reported to the relevant departments of the company, and the handling opinions and results should be promptly communicated to the customers。

6、 Guidelines for After sales Service Work

1.Responsible for pre-sales promotion and after-sales service of the products sold by the company。

2.Fulfilling the company's commitment to customer service。

3.Timely provide feedback on various customer and industry information to the company。

4.Use computers and the Internet to establish and keep the pre-sales and after-sales service files。

5.Provide after-sales service training and establish an after-sales service network, timely collect and publish various relevant information。

6.Carefully safeguard and maintain after-sales service materials and tools。

7.Promptly rush to the scene to handle various malfunctions。

8.Regular follow-up visits should be conducted for product after-sales service。

7、 Service guidelines, authorities, and emergency plans for after-sales service personnel

1.Service Guidelines

（1）First class service attitude, excellent service quality, promoting company culture, and establishing company image。

（2）Timely and efficient service, with the shortest repair and waiting time, and the least repair time。

2.Maintain personnel permissions

（1）Strictly control and store the materials, tools, and materials used for maintenance。

（2）Timely and truthfully report various material demand situations and demand times to relevant departments。

（3）Strictly implement the company's after-sales service management system。

3.Emergency plan

（1） If customers encounter product quality problems or damages during product use, and the situation requires prompt restoration of normal use, it is recommended that customers make a certain amount of stock when purchasing to avoid emergency situations.

（2）If the product repair process takes a long time and affects the daily operation of the customer's project, within the scope of our company's ability, we can apply to our company or local distributors to call for emergency use of the same model of product. After the repaired product is ready for use, we can return the product to our company or distributor in its entirety.

The final interpretation right of this plan belongs to Guangzhou Jietai Electronics Co., Ltd